UK Mainland delivery: £2.95 for orders under £25. Free on orders of £25 or more.
Non-Mainland UK: Please select United Kingdom (non-mainland) in the country field. Your delivery charge will then be calculated and added to your bag. You will have an opportunity to review the cost before proceeding with payment.
International Customers: We offer international delivery direct from our website to the following places: Andorra, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Guernsey, Ireland, Italy, Japan, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland and the United States.
For delivery to one of the countries listed above, please proceed through the checkout process as normal. The delivery charge will be calculated and you will have an opportunity to review the cost before proceeding with payment. For delivery to countries not listed above, please contact us for delivery times and charges, and to place your order.
Delivery of Wrapping Paper: Wrapping paper can either be folded and delivered in protective hard-backed envelope, at no extra cost above the standard delivery charge, or rolled and delivered in a tube for an additional fee of £3.00 – highly recommended for orders of 10 sheets and above. You will be given an option to choose your delivery method when you check out.
Terms of Delivery: We aim to dispatch goods to UK addresses within three working days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it has been restocked. Please allow up to 5 working days for delivery.
Small orders are sent by Royal Mail second class, orders over £20 are sent by Royal Mail Recorded Delivery. Larger items – such as fabric and some cushion deliveries – are sent by Courier. Large orders and orders over £20 will require a signature on delivery. For this reason we cannot deliver to PO Boxes. If you are not available to sign for your delivery, the delivery company will post a card through your door asking you to contact them to arrange an alternative delivery date.
We cannot deliver to multiple addresses; if you wish to send different items to different addresses you must treat each address as a separate order.
Delivery times for fabrics will vary so please contact us and we will be able to give estimated dates of delivery prior to the order being placed.
It is the buyer’s responsibility to check for any damage to packing materials and products before accepting delivery of the products, and to report any damage by the delivery company within 48 hours. In the unlikely event that there is any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet; instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Emily Burningham Limited sends out goods with Royal Mail and by Courier, if the goods are delayed in transit it is beyond our control and postage refunds will not be given.
It is the responsibility of the buyer to ensure that the correct product has been delivered to any other third party such as a curtain maker.
Delivery dates supplied by Emily Burningham Limited are estimates. We are not liable for the consequence of any delay. We will make every effort to keep you informed of any delays.
Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order.