Cancellation & Returns:
If you wish to cancel your order for any reason you can do so up to 7 working days after receipt of the products. This is referred to as your cooling off period and the 7 days commence the day after you receive the products.If you wish to cancel you must notify us within the cooling off period and this must be in writing: by letter, email or fax. A full refund will be made within 30 days of your cancellation following inspection of the returned item. It is your responsibility to return the item in perfect condition. The following terms apply:
Products must be returned complete, in perfect condition, unused, unwashed and with the original packaging and you must have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Unfortunately, post and package costs are non refundable and we are not held responsible for returns that do not reach us, therefore we suggest that you return the goods to us via a Signed For service & retain proof of purchase.
If you have requested a replacement item, subject to stock, we aim to despatch replacement items within fourteen working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. Customers who have paid by credit card will have their same card credited. We will not make refunds to a third party.
Please note that there is no right of cancellation for any bespoke products and, without prejudice to your rights of cancellation, we do not return or exchange on the following products:
-Cut lengths of fabric, unless there is a fault in the print or the base cloth of the fabric.
-Fabric remnants: any faults with the fabric will have been assessed and reflected in the price.
All faults or damages must be reported & returned within 7 days of receipt of delivery in our original packaging. Inspection of the goods are made within 14 working days and if the goods are faulty, we will cover all costs of postage and either refund or exchange the items. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Please make sure the returned items are packaged in our packaging or in such a way as to avoid damage.
Please return items to:
If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty.